Total Calls Today — shows the cumulative count of all inbound, outbound, and internal calls across your entire PBX for the current day. Resets at midnight.
Total Calls Today
127
Missed Calls — counts inbound calls that rang but were never answered. Click to drill down into which extensions missed the most calls and when.
Missed Calls
9
Answered Rate — the percentage of total inbound calls that were successfully answered. This updates live throughout the day as calls come in and out.
Answered
93%
Targets & KPIs — set daily or weekly call targets for your team. Each target shows a live progress bar that updates as calls are handled throughout the day.
Targets
The Extensions Grid — the heart of PBX Monitor. Every extension on your PBX is shown here with live status, call counts, and real-time call direction. Updates every 2 seconds.
Active Extensions All Extensions ▾
This extension is currently on an inbound call. The green "Busy" indicator is live — it changes the moment the call ends. Click the row to view full call history for this extension.
Busy
201
Sarah K.
Inbound · 4m 12s
3
12
4
3m 48s
4m 12s
Available status means the extension is registered, idle, and ready to take calls. Green means they're at their desk and not on do-not-disturb.
Available
202
James T.
1
9
7
2m 55s
—
Ringing — a call is currently alerting this extension right now. The indicator pulses in real time so you can see unanswered calls the moment they happen.
Ringing
203
Laura M.
Inbound ringing…
0
7
2
4m 02s
—
Do Not Disturb — this agent has set themselves to DND on the PBX. Calls will divert according to your PBX rules. PBX Monitor shows this in amber so it's immediately visible.
DND
204
Marcus W.
2
5
3
5m 11s
—
Away — the extension's presence is set to Away, Lunch, Break, or similar. The exact reason is shown on hover. Duration shows how long they've been in this state.
Away
205
Priya S.
0
4
1
2m 33s
Away · 22m